TIMEBASE SUPPORT LEVEL AGREEMENT

Elevate Your Timebase Experience

Why Choose a Timebase SLA

Unlock unparalleled reliability and expert support for your Timebase Historian with our Support Level Agreement (SLA). Designed for manufacturers and industrial users who demand mission-critical performance, our SLA ensures your data operations run smoothly, efficiently, and without interruption.

Single Site Coverage for $4,800 per Year

For a single site, Support Level Agreements are provided for a flat annual cost of $4,800 with flexible monthly, quarterly, or annual payment terms.

While Timebase offers free email support for basic needs, our SLA provides enterprise-grade assistance tailored to your unique requirements. Here’s what you gain:

  • Interactive Virtual Support – engage with our support team through real-time virtual meetings and screen-sharing sessions, reducing the need for lengthy email exchanges. This direct interaction ensures faster resolutions, eliminates miscommunication, and enhances the overall support experience by allowing engineers to troubleshoot and guide users more effectively.
  • Faster Response Times – avoid the wait and get priority access to support resources.
  • Access to Engineering Support – go beyond basic troubleshooting and tap into engineering-level expertise for complex integrations and issues.